Sonic Alert Refund Policy
Sonic Alert only grants refunds for products purchased from Sonic Alert within 30 days of the original invoice. Products must be returned unopened and in the original packaging. Any used or opened products will not be accepted for a refund. Once the refund claim is authorized, you will be issued a return merchandise authorization (RMA) by email or regular mail. Sonic Alert does not supply shipping labels for any authorized refunds. The consumer will need to ship their product to Sonic Alert at their own expense. They will not receive a refund for the shipping expense when the product was originally mailed to them. The only refund they can receive is for the product itself. You have 30 days to return the product with the required information. If not received within that time, your refund will be deemed invalid and we will not accept the return.
If the product was purchased elsewhere, you will need to contact the business you purchased it from to obtain a refund. We will not process refund requests past the first 30 days. We do not grant refund requests for products received through a state or governmental program, agency, or department. If you are an international customer, you are not eligible for a refund.
Sonic Alert will always refuse to grant refunds to products purchased through eBay, unauthorized Amazon sellers, or other unrecognized sellers. Products sent to us that were purchased via eBay, unauthorized Amazon sellers, or other unrecognized sellers can be sent back to the owner at their expense. The product owner will be charged for the shipping expense Sonic Alert incurs.
If you have any questions on our warranty or refund policy, please reach out to us at customerservice@sonicalert.com or 850 Stephenson Hwy., Suite 323, Troy, MI 48083. You can also call us at (248) 577-5400 . Thank you.
If the product was purchased elsewhere, you will need to contact the business you purchased it from to obtain a refund. We will not process refund requests past the first 30 days. We do not grant refund requests for products received through a state or governmental program, agency, or department. If you are an international customer, you are not eligible for a refund.
Sonic Alert will always refuse to grant refunds to products purchased through eBay, unauthorized Amazon sellers, or other unrecognized sellers. Products sent to us that were purchased via eBay, unauthorized Amazon sellers, or other unrecognized sellers can be sent back to the owner at their expense. The product owner will be charged for the shipping expense Sonic Alert incurs.
If you have any questions on our warranty or refund policy, please reach out to us at customerservice@sonicalert.com or 850 Stephenson Hwy., Suite 323, Troy, MI 48083. You can also call us at (248) 577-5400 . Thank you.